“I think the event I remember the most was when our teenage daughter was involved in an accident. We were in Hawaii, and your office handled everything smoothly, efficiently and thoughtfully as you understood how panicked she was. There was no coldness or impersonal attitude, your staff handled it with concern, just as a friend or family member would. Even though our daughter was not at fault, the individual secured a ‘TV commercial’ attorney to try and get some money out of the situation. I told Mary not to be surprised if the insurance company just settles so as to not incur court costs. To my surprise, you and your company followed through and fought back by willing to take it to court, which caused them to drop the case when they saw it wouldn’t be easy money. That is integrity. You have saved me hours and hours by not feeling a need to read the insurance offers I receive in the mail or by phone. A few dollars in savings would be a poor trade for the service and integrity of your insurance agency.”